Monthly Archives: July 2011

Numbers Don’t Lie

Linking team effectiveness metrics to business objectives can be tricky. One seems so subjective and the other so objective.  One is art while the other is science. One is quality and the other is quantity.

Art and science come together when it comes to measuring teams.  On a scale of one-to-five, how deeply have you invested in your team’s norms?  On the same scale, to what degree are teammates accountable to the goals of the initiative?  On a continuum from comfort to risk, how willing is your team to try something new?  How would you grade your team’s ability to adapt with maturity under pressure?

When team effectiveness metrics rise, so do business deliverables.  For-profit companies put more activity in the pipeline.  Decisions are made more quickly and with more accuracy. Client lists grow. Sports teams win more games and adjust to loss with more poise. Community organizations retain their employees and enjoy stronger philanthropy from their supporters.

The Team Clock Institute benchmarks team effectiveness data so team health can be mapped to business health. Simple correlation studies validate the common sense parallels. The enhanced deliverables are but natural byproducts of effective teaming.

Numbers don’t lie.

The Rules Have Changed

The band has been together for 25 years through various changes in personnel.  Add a bass player…find a new drummer…introduce a talented new lead guitarist…stumble upon a vocalist. Through all the transformations, the band adapted and kept generating good music. That is, until recently, when the rules changed.

The band was originally formed with no plans to ever play in public. It was simply an outlet for guys to get together, enjoy each other’s company, and create original music. There were no rules.  Just show up with a collection of instruments and join in. Sometimes it was magical and other times it was awful. It was always fun. It was always a healthy vehicle to release the week’s pressures.  Month after month, year after year, additions and subtractions of musicians gathered and created.

Then came the gig (imagine haunting, ominous music fading in). At first, there was excitement about the chance to play for an audience. Then, some hard realities began to settle in. We needed to learn songs. We needed to practice and do homework. We needed to reduce mistakes. We needed to make our music “audience-ready.”  Through all these years, performing had been easy under no pressure. All of a sudden, stressful conditions and new expectations were getting in the way of performance.

The first mistake was that we stopped listening to each other. Everyone became focused on their own parts. Sure, the music came out of the instruments but communication between instruments had ceased. Our next mistake was failing to realize that we each had unique personalities and skill sets in addition to different musical abilities. Some of us were relieved to have the focus of homework while others felt robbed of the freedom to improvise. The result was chaos.

As always, crisis breeds opportunity. The band’s last practice was devoted more to conversation than to playing music. We acknowledged that the rules had changed. We agreed to abandon our comfort zones.  Most importantly, we committed to resume listening to each other musically. As of this writing, the band has three remaining rehearsals before playing in front of our first real audience. The challenge is now clear.

Acknowledge, Adapt, Re-invest, Trust, Innovate, Celebrate